Last updated: 12 November 2026

Prices and currency

Prices are in GBP (Great British Pounds). If you pay in another currency, your bank or payment provider will convert the amount at its own rate. The price shown when you book is the price you pay.

Payment

Payment is taken in full when you book, through our secure booking system. Your booking is confirmed once payment is complete.

Booking times

Appointment times are shown in your local time zone. If you book the wrong time by mistake, email us as soon as possible and we will do our best to find a more suitable slot.

Rescheduling

You can reschedule free of charge up to 48 hours before your call, by email or through your booking confirmation. Within 48 hours, we will allow one reschedule at our discretion. Any further change is treated as a cancellation.

Your right to cancel

Under the Consumer Contracts Regulations 2013, you have the right to cancel within 14 days of booking, without giving a reason. The 14 days start the day after you book.

When you book, you ask us to start the service within those 14 days. This means:

• If you cancel before your call, you receive a full refund.

• If you cancel after your call but before your layout is delivered, you receive a 50% refund, reflecting the work already done.

• Once your layout has been delivered, the service is complete and you can no longer cancel.

To cancel, email hello@jasondesignjournal.com or use the model cancellation form below. We will refund you within 14 days of receiving your cancellation, using the same payment method.

Cancellations after 14 days

If your call is more than 14 days after booking:

• More than 48 hours before your call: full refund.

• Within 48 hours of your call, or a no show: no refund, as the time has been reserved for you.

• After your call: refunds follow the same terms as above.

If an emergency arises, please contact us. We will consider the circumstances and try to find a fair solution.

If we need to cancel

If we need to cancel or move your call, for example due to illness, we will offer you a new time or a full refund. We have no further liability beyond this.

Technical problems

If the call is interrupted by technical problems on either side, we will rebook the remaining time at no extra cost.

Recording

You may record the call for your own personal use. We may record calls for our own notes only, and will tell you at the start if we do. Recordings are never published.

Social media and client privacy

We make design content for YouTube and social media. We will NEVER publish, share or feature your personal information, photos, floor plans, home or project without your prior written permission. If we would like to feature your project, we will ask you first and explain how it will be used. You are free to say no, and this will not affect your service. If you agree, you can withdraw permission for future use at any time.

Confidentiality

We treat the plans, photos and information you send as confidential. We only use them to provide your service, unless you give written permission otherwise.

Conduct

We may end a call if behaviour becomes abusive or threatening. In that case, no refund is due.

Age

You must be 18 or over to book.

Complaints

If you are unhappy with any part of our service, please email hello@jasondesignjournal.com. We will reply within 5 working days and aim to resolve your complaint within 28 days. Our architect is registered with the Architects Registration Board (ARB). If you are not satisfied with our response, you can contact the ARB at arb.org.uk.

Model cancellation form

Complete and return this form only if you wish to cancel your booking.

To: Jason Design Journal, hello@jasondesignjournal.com

I hereby give notice that I cancel my contract for the following service:

Service booked:

Booked on:

Name:

Address:

Date:

Last updated: 12 November 2026

Definitions

• "We", "us" and "our" mean Jason Design Journal, a sole trader based in the United Kingdom.

• "Service" means the layout review, consultation and related services we provide.

• "Website" means jasondesignjournal.com.

• "You" means the person booking or receiving the Service, or using the Website.

Acknowledgement

By booking a Service or using the Website, you agree to these Terms and Conditions. You are responsible for giving accurate information and for being available at the booked time.

Entire agreement

These Terms and Conditions and your booking confirmation form the whole agreement between you and us.

Intellectual property

All drawings, layouts, written advice and other work we produce remain our intellectual property. You may use them for your own home, including passing them to your builder, designer or other professionals. You may not resell, publish or commercially use them without our written permission.

Limitation of liability

Our total liability to you is limited to the fee you paid for the Service. We are not liable for indirect or consequential loss, or for decisions made by you, builders, contractors, designers or other third parties based on our advice. Nothing in these terms limits liability that cannot legally be limited, including for death or personal injury caused by negligence, or your statutory rights as a consumer.

Third party websites

Our Website may link to other websites. We are not responsible for their content or privacy practices.

Service availability

We cannot guarantee that the Website will always be available or error free. We may change, suspend or stop parts of the Website or Service. We are not responsible for delays caused by events outside our reasonable control, such as illness, power or internet failure, or platform outages. We will let you know as soon as possible and offer a new time or a refund.

Professional indemnity

We hold professional indemnity insurance appropriate to the Service.

Governing law

These terms are governed by the laws of England and Wales. Disputes are subject to the courts of England and Wales. If you live outside the UK, you keep any mandatory consumer rights that apply in your country.

Dispute resolution

If you have a concern, please contact us first so we can try to resolve it informally and fairly. Nothing in these terms affects your statutory rights.

Severability

If any part of these terms is found invalid or unenforceable, it will be modified to the extent needed to make it enforceable, and the rest will continue to apply.

Waiver

If we do not enforce a right straight away, we have not given it up.

Changes to these terms

We may update these terms from time to time and will change the date at the top when we do. The terms that apply to your booking are the ones in place when you booked.

Contact

Jason Design Journal, United Kingdom. Postal address available on request. hello@jasondesignjournal.com

Last updated: 12 November 2026

Jason Design Journal handles personal data in line with UK GDPR and the Data Protection Act 2018. In short: we only collect what we need to run the notification list and provide the services you book, we use it only for those purposes, we keep it no longer than necessary, we never sell it, and you can ask to see, correct or delete it at any time. For independent information about your rights, see the Information Commissioner's Office at ico.org.uk or the government's guidance at gov.uk/data-protection.

This policy explains what happens to your information when you use this site, join the notification list or book a service.

Who is responsible

Jason Design Journal is responsible for your data. For any questions, or to exercise any of the rights below, email hello@jasondesignjournal.com.

What we collect

• If you join the notification list: your email address.

• If you book a service: your name, email address, phone number (if given), the property location, your answers to the booking questions, and the floor plans, photos and documents you upload.

• Payment details are handled by our payment provider. We never see or store your full card details.

• If a call is recorded for our notes, the recording.

This site is hosted on Squarespace, which uses cookies and collects standard technical information (such as device type, browser and general location) to run the site, keep it secure and provide basic visitor analytics. You can manage cookies through the banner shown when you visit, and in your browser settings.

Why we use it, and our lawful basis

• Notification list: to tell you when the service opens or about new services. Lawful basis: your consent, which you can withdraw at any time.

• Bookings: to provide the service you booked, take payment and contact you about it. Lawful basis: performance of our contract with you.

• Financial records: to meet our tax and accounting obligations. Lawful basis: legal obligation.

• Site security and analytics: to keep the site working and safe. Lawful basis: our legitimate interest in running a functioning website.

• Featuring your project or testimonial: only with your written consent, which you can withdraw for future use at any time.

We do not sell your data.

Who we share it with

We use these providers to run the service. They process data on our behalf:

• Squarespace (website hosting and email list)

• Squarespace Scheduling, powered by Acuity (bookings and intake forms)

• Our payment provider (payments)

• Google Meet (video calls)

Some of these providers may process data outside the UK under appropriate legal safeguards. We do not share your data with anyone else unless the law requires it.

How long we keep it

• Notification list: until you unsubscribe or ask us to remove it.

• Booking and payment records: 6 years, as required for tax purposes.

• Floor plans, photos and project files: 12 months after your layout is delivered, then deleted, unless you have given written permission for us to keep them.

• Call recordings: deleted once your project is complete.

Your rights

Under UK data protection law you have the right to ask for a copy of the data we hold about you, to have it corrected or deleted, to object to or restrict how it is used, and to withdraw your consent at any time. Email hello@jasondesignjournal.com and we will respond within one month.

Complaints

If you are unhappy with how your data has been handled, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk/make-a-complaint, or by calling 0303 123 1113.

Changes to this policy

If this policy changes, the date at the top will change with it.

Last updated: 12 November 2026

Cookies are small text files that a website stores on your device. They are used to make sites work properly and to understand how visitors use them.

This site is built and hosted on Squarespace, and the cookies used here are set by Squarespace and its booking and payment tools to run the site. They fall into two groups:

• Essential cookies. Needed for the site, bookings and payments to work, for example to keep them secure and remember your cookie choices.

• Analytics cookies. Help us understand basic, anonymous information, such as how many people visit and which pages they look at. They do not identify you personally.

We do not use advertising or tracking cookies, and we do not sell any information collected through cookies.

Managing cookies

When you first visit, you can accept or decline non essential cookies through the banner shown on the site. You can also control or delete cookies at any time through your browser settings. Blocking some cookies may affect how the site works.

For more detail, see Squarespace's cookie information at squarespace.com/cookie-policy.

Contact

If you have any questions about this policy, email hello@jasondesignjournal.com.

Last updated: 12 November 2026

This website is operated by Jason Design Journal.

• Responsible for content: Jason Design Journal

• Contact: hello@jasondesignjournal.com

• Jason Design Journal is a sole trader based in the United Kingdom, offering conceptual floor plan and layout review services.

• Architect registered with the Architects Registration Board (ARB).

• Postal address available on request.